Refund policy

Refund Policy

We want you to love your costume. If something isn't right, you may request a return within 30 days of receiving your item.

Eligibility

Items must be unworn, unwashed and unused, with tags attached and in their original packaging, along with your order number or proof of purchase.

How to start a return

Email us at galaxyofcostumes@gmail.com with your order number and the reason for the return. Because our items ship from our supplier partners, we will reply with the correct return address and instructions for your item. Returns sent without first contacting us cannot be accepted.

Return shipping costs

If the item is defective, damaged, or not what you ordered, we cover return shipping or send a replacement at no cost to you. For all other returns (for example, change of mind or wrong size), return shipping is paid by the customer and original shipping charges are not refundable.

Damaged or wrong items

Please inspect your order when it arrives and email us within 7 days of delivery with photos if anything is defective, damaged or incorrect, so we can fix it quickly.

Non-returnable items

For hygiene reasons, worn or used items, wigs, masks that have been worn, makeup and other personal-care items, and gift cards cannot be returned unless they arrive defective or damaged.

Exchanges

The fastest way to get a different size or style is to return the item you have and place a new order for the item you want.

Refunds

We will email you once your return is received and inspected and let you know whether it is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at galaxyofcostumes@gmail.com.